Refunds
This Refund Policy applies to AI plan subscriptions, Workspace plan subscriptions, and AI credit pack purchases on Arky. It supplements our Terms of Use and does not limit any statutory consumer rights you may have under the laws of your country of residence.
AI plan refunds
Summary
You may request a full refund of your first paid AI plan subscription if you contact us within 14 days for a monthly plan or 30 days for an annual plan, and your AI usage during that period does not exceed the monthly allowance of the Free plan.
This voluntary money-back guarantee applies once per user. A Workspace plan purchase does not count as your first AI plan charge, and AI plan refund eligibility does not apply to Workspace plan charges.
| AI plan charge | Refund window | Conditions |
|---|---|---|
| First monthly AI plan subscription | 14 days from charge | AI usage within the Free plan allowance. One-time per user, first AI plan charge. |
| First annual AI plan subscription | 30 days from charge | AI usage within the Free plan allowance. One-time per user, first AI plan charge. |
| Renewal or re-subscription | Not refundable | Cancel auto-renewal before the next charge. |
| Plan-change charge | Not refundable | Includes upgrades and downgrades. |
| Annual mid-term cancellation | Not refundable | No prorated cash refund. Access continues until the end of the current annual term. |
New monthly AI plan subscription
You may request a full refund of your first paid monthly AI plan charge if all of the following are true:
- You contact us within 14 days of that first charge.
- Your AI usage during that period does not exceed the monthly allowance of the Free plan (currently $2 in AI usage).
- This is your first paid AI plan subscription charge as a user.
Renewal payments, re-subscriptions, and plan-change charges are not eligible.
New annual AI plan subscription
You may request a full refund of your first paid annual AI plan charge if all of the following are true:
- You contact us within 30 days of that first charge.
- Your AI usage during that period does not exceed the monthly allowance of the Free plan.
- This is your first paid AI plan subscription charge as a user.
After the 30-day window, the unused portion of an annual AI plan is not eligible for a prorated cash refund or account credit.
AI plan changes, cancellation, and renewal
- Cancelling an annual AI plan mid-term does not produce a cash refund. You retain access until the end of the current annual billing period.
- Switching an AI plan from annual to monthly takes effect at the end of the current annual billing period.
- Renewal charges are not refundable. You may cancel auto-renewal from your account settings before the next renewal.
- Annual renewals are preceded by a reminder email at least 7 days before the charge.
- Cancellation can be completed from the same channel you used to subscribe.
- On account deletion: Your paid AI plan access continues until the end of the current billing period, after which auto-renewal is cancelled. No separate refund is issued.
Workspace plan refunds
The following Workspace plan rules apply to charges made on or after August 1, 2026 at 00:00 UTC.
Workspace plan charges are separate from AI plan charges. Arky's voluntary 14-day or 30-day AI plan money-back guarantee does not apply to Workspace plan purchases.
| Workspace plan charge | When the change applies | Refund treatment |
|---|---|---|
| Initial or renewal charge | Immediately | No voluntary full or prorated refund. |
| Seat increase | Immediately | Polar charges the prorated amount for the remaining billing period. No refund after applied. |
| Seat decrease | Next renewal | No immediate refund or account credit. |
| Monthly to annual | Immediately | Polar calculates the prorated charge. No refund after applied. |
| Annual to monthly | Next renewal | No immediate refund or account credit. |
| Subscription cancellation | End of current term | Access continues until then. No refund for the unused portion of the term. |
Workspace plan charges, including initial subscriptions, renewals, seat increases, and billing interval changes, are not covered by Arky's voluntary money-back guarantee. Refunds may still be issued where required by applicable law or where Arky approves an exceptional refund under the common rules below.
To request a review, email help@arky.so from the email address associated with the charged account.
AI credit pack refunds
- A credit pack is refundable in full only if you contact us within 14 days of purchase and have not used any credit from that pack.
- Once any credit from a pack has been used, the pack is not eligible for a full or partial refund.
- Unused credits past the 14-day window are not refundable but remain usable until expiration.
- Credits are not cash, cash equivalents, deposits, or stored value, and may not be transferred, sold, or exchanged.
Rules common to all purchases
Exceptional refunds
We may issue refunds outside of the plan-specific rules above in cases of:
- Duplicate charges, billing errors, or clearly incorrect charges.
- Material service failures attributable to Arky.
- Discontinuation of a core paid feature, or a materially adverse pricing or packaging change applied to your current prepaid term. In such cases, we may issue a prorated refund for the unused portion of that term or an equivalent remedy.
- Refunds required by applicable consumer protection law in your region.
Approved exceptional refunds may result in immediate termination of the related subscription entitlement, or termination at a separately announced date.
How to request a refund
- Email help@arky.so from the email address associated with the account that was charged.
- If you cannot access that email address, include the charged account email in your request so we can verify ownership.
- Approved refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your payment provider.
- If your purchase was made through a third-party app store, reseller, or payment channel, refund requests must be submitted through that provider and follow that provider's refund policy.
Grounds for refund denial
We may decline a refund request when we reasonably determine any of the following:
- AI usage exceeded the Free plan monthly allowance during an AI plan money-back window.
- Any credit from the AI credit pack being refunded was used.
- The charge is not covered by a plan-specific money-back guarantee and no statutory or exceptional refund ground applies.
- Violation of our Terms of Use.
- Repeated refund requests, multi-account abuse, or automated abuse patterns.
- Re-subscription on the same account, payment method, or email after a previous refund, used to circumvent this policy.
Statutory rights
Nothing in this policy limits any statutory consumer rights you may have under the laws of your country of residence, including:
- EU / EEA: 14-day right of withdrawal under EU Directive 2011/83/EU.
- United Kingdom: equivalent statutory withdrawal rights.
- Republic of Korea: right of subscription withdrawal under the Act on Consumer Protection in Electronic Commerce (Article 17).
If you are an EU/EEA or UK consumer who has expressly consented to immediate performance of the digital service and acknowledged the loss of your withdrawal right, your statutory withdrawal right may not apply.
Contact
For any refund-related questions, contact us at help@arky.so.
Last updated: July 31, 2026 (UTC). Workspace plan provisions take effect on August 1, 2026 at 00:00 UTC.